|
CSQ Name
|
CSQ to which the call is queued.
|
|
CSQ ID
|
Unique
ID of the CSQ.
|
|
Call
Skills
|
Skills
that are associated with the CSQ to which the call is routed.
|
|
Total Calls Presented
|
Calls that are presented to the CSQ, whether or not an agent
picked up the call.
Summary info—Sum of
values in this column.
|
|
Priority 1 (Low)—Total
|
Number of calls that are routed by this priority in a day to
each CSQ.
Summary info—Sum of
values in this column.
|
|
Priority 1 (Low)—Avg
|
Average number of calls that are routed by this priority in a
day to each CSQ.
|
|
Priority 2—Total
|
Number
of calls that are routed by this priority in a day to each CSQ.
Summary info—Sum of
values in this column.
|
|
Priority 2—Avg
|
Average number of calls that are routed by this priority in a
day to each CSQ.
|
|
Priority 3—Total
|
Number
of calls that are routed by this priority in a day to each CSQ.
Summary info—Sum of
values in this column.
|
|
Priority 3—Avg
|
Average number of calls that are routed by this priority in a
day to each CSQ.
|
|
Priority 4—Total
|
Number
of calls that are routed by this priority in a day to each CSQ.
Summary info—Sum of
values in this column.
|
|
Priority 4—Avg
|
Average number of calls that are routed by this priority in a
day to each CSQ.
|
|
Priority 5—Total
|
Number
of calls that are routed by this priority in a day to each CSQ.
Summary info—Sum of
values in this column.
|
|
Priority 5—Avg
|
Average number of calls that are routed by this priority in a
day to each CSQ.
|
|
Priority 6—Total
|
Number
of calls that are routed by this priority in a day to each CSQ.
Summary info—Sum of
values in this column.
|
|
Priority 6—Avg
|
Average number of calls that are routed by this priority in a
day to each CSQ.
|
|
Priority 7—Total
|
Number
of calls that are routed by this priority in a day to each CSQ.
Summary info—Sum of
values in this column.
|
|
Priority 7—Avg
|
Average number of calls that are routed by this priority in a
day to each CSQ.
|
|
Priority 8—Total
|
Number
of calls that are routed by this priority in a day to each CSQ.
Summary info—Sum of
values in this column.
|
|
Priority 8—Avg
|
Average number of calls that are routed by this priority in a
day to each CSQ.
|
|
Priority 9—Total
|
Number
of calls that are routed by this priority in a day to each CSQ.
Summary info—Sum of
values in this column.
|
|
Priority 9—Avg
|
Average number of calls that are routed by this priority in a
day to each CSQ.
|
|
Priority 10 (High)—Total
|
Number
of calls that are routed by this priority in a day to each CSQ.
Summary info—Sum of
values in this column.
|
|
Priority 10 (High)—Avg
|
Average number of calls that are routed by this priority in a
day to each CSQ.
|
